Returns & Exchanges
At Something Went Wrong, we believe fashion is an experiment; if your order didn't turn out as expected, we offer a 30-day window for returns and exchanges on all original condition apparel. We aim to make the reversal process as seamless as your initial purchase, ensuring your style journey stays on track.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print and Pack
Download your prepaid shipping label and securely package your items in their original bags, ensuring all tags remain attached.
Ship It Back
Drop off your package at any authorized carrier location; we will track the journey back to our warehouse for you.
Refund or Exchange
Once our team inspects the items, we will process your full refund to the original payment method or ship out your new exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing